CUSTOMER SERVICE

For any questions, requests for information, or assistance, please do not hesitate to contact us by email. Our team is committed to responding to you as quickly as possible, generally within 24 to 48 business hours .

We are here to help you 🗣️

  • Julian

  • Married

We are available Monday to Friday, 9am to 6pm, to provide you with responsive and quality service.

Your satisfaction is our priority, and we do everything we can to provide you with a clear response tailored to your needs.

Frequently Asked Questions

How long will my order take to be delivered?

Our deliveries are made within 2 to 4 working days .

Once your order has been shipped, you will receive a tracking number to follow the progress of your package in real time.

I made a mistake on my order, can I cancel it?

Yes, according to French law, you have a 14-day withdrawal period from receipt of your order to request cancellation or a refund.

How quickly can I get a response from your customer service?

Our customer service team is committed to processing your request within 24 hours of receiving your email.

What should I do if I have not received my order?

If your order has not been delivered within the expected timeframe, we encourage you to contact us promptly. After verification, if delivery has indeed not taken place, we will either issue a full refund or resend your order.